Excessive barking or
any signs of distress or aggression(posturing, freezing,
growling, lunging, snarling, biting, excessive barking)from
your dog towards other dogs or towards humans will
be grounds for removal from the class. We do not offer
any refunds after the start of class. Dogs dismissed
within the first 3 classes will be eligible for a
credit for 50% of the class cost which can be used
towards a private training session. Our first priority
is keeping our classes a safe and positive experience
for everyone. Group classes are not for every dog
so if being in class turns out to not be the best
fit for your dog that doesn't’t mean your dog
is not a good dog. It just means you may need to start
with some private training first to get ready to be
around other dogs and people.
Class attendance
If you miss a session please contact us to discuss
what was covered and to receive a copy of the homework.
All of our classes at DOGMA the urban dog social club
are taught in a series, for this reason we cannot
permit drop-ins or make-up classes.
Policy on dog
behavior in classes
We reserve the right to decline entry to (or excuse
from class) any dog who presents behavior issues that
may be dangerous, disruptive, or exacerbated by participation
the class. If you have concerns about how your dog
will react in a classroom setting please contact us
on the phone prior to signing up for the class. If
the trainer determines that it is in everyone's best
interest that your dog work with a private trainer
you will be provided with a full refund and a list
of trainers.
Policy of human
behavior in class
We reserve the right to decline entry to (or excuse
from class) any person whose conduct or behavior may
be disruptive to the class. Our classes are reward-based
and focus on dog friendly training methods to help
people teach their pet dogs basic pet-dog manners.
Harsh corrections and/or intimidating training methods
will not be tolerated. We reserve the right to refuse
service to anyone for any reason.
Drop-In class
admittance
All drop-in class attendees must have prior approval
and will be required to sign a waiver before attending
their first drop in class with DOGMA.
Class Cancellations
If the minimum enrollment for a class (4 dogs) is
not met by at least 3 days prior to the first class
session, the class will be cancelled or rescheduled.
We will notify you at least 3 days before the class
was scheduled to begin, to see if you would like to
enroll in a different session or receive a refund.
Unaltered Dogs
in class
We welcome all friendly and social dogs into our classes.
Dogs that are in heat cannot attend class. Refunds
are not available for a dog that cannot attend class
due to her heat cycle.
Health and Vaccinations
You are required to show proof that your dog is current
on his or her vaccinations on or before the first
day of class. By bringing your dog to class you certify
that your dog does not have any contagious diseases.
If at any point during the course your dogs become
ill please call us immediately. Do not bring an ill
dog to training class.
Refunds
Refunds will be provided if you notify us of your
cancellation at least 7 (seven) days before the first
class session. All refunds will be sent by mail in
the form of a check. A partial refund (50%) will be
offered if, within the first 2 sessions of a class,
a dog is unable to continue due to injury or illness.
A note from your vet will be required. No refund can
be provided for any reason, after the first 3 sessions
of a class. There is a $25 fee for all returned checks.